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FAQ --- Confirm whether there is an applicable item before you take member support.
WINDOWS MEDIA PLAYER / License
Q. If the sample of movies and slide photo can not be reproducible well, also member contents are irreproducible as well ?
A. Yes. regrettable, in PC which cannot perform sample reproduction of contents, reproduction of member contents cannot be made the same, either. Please apply after a reproduction check.
Q. Although acquisition of a license went well, if a sample is reproduced, a screen will consider an awkward motion.
A. Please install the newest video card driver for Windows Media Player 9. A video card driver can be downloaded for free from each video card maker's homepage. Please ask to the support center of your PC if you do not know what is video card driver. A video card driver needs to use the newest thing which a maker always offers. When it still cannot reproduce well, the shortage of specification of fundamental PC can be considered. Please look at recommendation environment. (Click "Desirable System Requirements")
Q. When I play the file, the screen of Windows Media Player stops. And I have to shut down my PC.
A. Please install the newest video card driver for Windows Media Player 9. A video card driver can be downloaded for free from each video card maker's homepage. Please ask to the support center of your PC if you do not know what is video card driver. A video card driver needs to use the newest thing which a maker always offers.
Q. A voice/sound doesn't come out.
A. Please install the newest sound card driver for Windows Media Player 9. A sound card driver can be downloaded for free from each sound card maker's homepage. Please ask to the support center of your PC if you do not know what is sound card driver. A sound card driver needs to use the newest thing which a maker always offers.
Q. I can't use 'Rewind / Forward Play function' of Windows Media Player.
A. Downloading may not perfect. Confirm file size, and download again. In that case, Download again after deleting Temporary Internet files of browser(IE6.0).
Q. Although File size is correct. However I cannot use 'Rewind / Forward Play function' of Windows Media Player .
A. The "Rewind/Forward play function" may not be able to do the WINDOWS Media Player 9 by the spec(in the case of lower recommendation environment) of your PC. Usually, in beyond recommendation environment, it is possible up to 1.4/ 2.0/ 5.0 times . Only Windows XP ,when other software has started beyond recommendation environment or there is much permanent residence software, it may be unable to reproduce well. Click "Desirable System Requirements"
Q. When I play the file, I have the following error message, "Windows Media Player cannot play the file. The file is either corrupt of the Player does not support the format you are trying to play.
A. Downloading may not be perfect. Confirm file size, and download again. In that case, Download again after deleting Temporary Internet files. of browser(IE6.0)
Q. Although tried repeatedly, download of a file will finish on the way too.
A. The hard disk which saves the "Temporary Internet files of browser(IE6.0)" is considered for capacity to be insufficient. An availability should fully give disk to save a file temporarily Internet file. Moreover, it may be smaller than the file which a setup of the disk domain used by the browser (IE6.0) downloads. Please set it as more than 2.5 GB. Furthermore, please check whether the disk domain which the capacity of a file set up at temporarily Internet file is filled.. This work can be checked and set up as the tool of IE6.0, and the Internet option.
Q. If the downloaded file is double-clicked, it will be urged to connection with the Internet.
A. In order to verify your subscription, the system will connect you to the License Server through Internet. Keep Connecting your PC to Internet. (Preferable to keep connection your PC to Internet.)
Q. The file was downloaded. It is not attested even if it puts in My MEMBERSHIP ID(USERNAME/PASSWORD.
A. You peruse altogether the video and the photograph collection which are looking-obtained to this site in a license system for copyright and portrait rights protection. Please purchase a token, and peruse after acquiring a license.
Q. I downloaded the free file. However My MEMBERSHIP ID(USERNAME/PASSWORD) is not authenticated
A. A license is required also for free contents . For this reason, zero token is assigned to the free contents. Although the contents of license acquisition process under free contents is the same as a charged contents. and token does not decrease, it serves as no charge substantially. You peruse altogether the video and the photograph collection which are looking-obtained to this site in a license system for copyright, and portrait rights protection. Please peruse after purchasing a token and acquiring a license.
Q. Fall in the License acquisition.
A. Please permit a WINDOWS media player with personal firewall software, or repeal a firewall. Moreover, the firewall function currently attached to the broadband router may become hindrance. In this case, if make the direct connection, it may succeed. Moreover, if a setup of security is "high level" by IE6.0, it may not go well. Please set below to "middle." This work can be checked and set up with the tool of IE6.0, the Internet option, and security.
Q. The downloaded file cannot be seen with a different PC.
A. Yes, You can not browse the file on the another PC which had not a license. You can only browse the file on the PC which had a license. If you need to browse the file on another PC, you must get a license again. You peruse altogether the video and the photograph collection which are looking-obtained to this site in 1PC / 1 license system for copyright and portrait rights protection. In case you have a look with other PC, please acquire a license with the PC again.
Q. I bought a new PC and I cannot browse the contents files.
A. Please re-acquire the license of the file which wants to have a look again with new PC using a token. If re-acquisition is completed, please apply for the file name which re-acquired the user name for members, the user name for tokens, and the license from the form of member support page. I return the token concerning the re-acquisition after checking a visitor's license re-acquisition. However, this service will be taken as to ten files at once on account of arrangement. (This support is restricted to a member.)
Q. My Hard Disk crushed. I have re-installed WINDOWS. Then I cannot browse the files.
A. Please re-acquire the license of the file which wants to have a look again using a token. If re-acquisition is completed, please apply for the file name which re-acquired the user name for members, the user name for tokens, and the license from the form of member support page. I return the token concerning the re-acquisition after checking a visitor's license re-acquisition. However, this service will be taken as to ten files at once on account of arrangement. (This support is restricted to a member.)
Q. I replaced a CPU. I cannot browse the file.
A. Please re-acquire the license of the file which wants to have a look again using a token. If re-acquisition is completed, please apply for the file name which re-acquired the user name for members, the user name for tokens, and the license from the form of member support page. I return the token concerning the re-acquisition after checking a visitor's license re-acquisition. However, this service will be taken as to ten files at once on account of arrangement. (This support is restricted to a member.)
Q. Is the contents which acquired the license during the free period asked for a token after charging?
A. The contents which had the license acquired during free period looking-gets after charging as it is for nothing.
Q. Are there the Token compatible for the other sites.
A. There are no compatibility at all. The Token of TOKYO-HOT uses only in TOKYO-HOT.
DOWNLOAD
Q. Can not Download the file completely.
A. The hard disk which saves the "Temporary Internet files of browser(IE6.0)" is considered for capacity to be insufficient. An availability should fully give disk to save a file temporarily Internet file. Moreover, it may be smaller than the file which a setup of the disk domain used by the browser (IE6.0) downloads. Please set it as more than 2.5 GB. Furthermore, please check whether the disk domain which the capacity of a file set up at temporarily Internet file is filled.. This work can be checked and set up as the tool of IE6.0, and the Internet option.
Q. If the downloaded file is double-clicked, it will be urged to connection with the Internet.
A. In order to verify your subscription, the system will connect you to the License Server through Internet. Keep Connecting your PC to Internet. (Preferable to keep connection your PC to Internet.)
Q. The file was downloaded. It is not attested even if it puts in My MEMBERSHIP ID(USERNAME/PASSWORD.
A. You peruse altogether the video and the photograph collection which are looking-obtained to this site in a license system for copyright and portrait rights protection. Please purchase a token, and peruse after acquiring a license.
Q. I downloaded the free file. However My MEMBERSHIP ID(USERNAME/PASSWORD) is not authenticated.
A. A license is required also for the free contents. For this reason, zero token is assigned to the free contents. Although the process of license acquisition required for free contents is the same as a charged contents, since a token does not decrease, it serves as no charge substantially. You peruse altogether the video and the photograph collection which are looking-obtained to this site in a license system for copyright and portrait rights protection. Please purchase a token, and peruse after acquiring a license.
Q. The speed to download is extremely slow .
A. If virus scan software and personal fire wall software have turned on permanently and started, speed may fall remarkably. Please turn these OFF. Moreover, it is the same, when there is the fire wall function and it is operating to the broadband router. Moreover, as for the time zone which access concentrates by usage's provider, download may become slow. please shift time and use.
Q. The downloaded file cannot be seen with a different PC ?.
A. You peruse altogether the video and the photograph collection which are looking-obtained to this site in 1PC / 1 license system for copyright and portrait rights protection. In case you have a look with other PC, please acquire a license with the PC again.
Q. Is there any restriction of the amount of downloads?
A. In TOKYO-HOT, in order to prevent the fall of the data transmission speed from the server by concentration of access and to maintain comfortable download environment, 6.5GB of one visitor / download restrictions of less than 24 hours is prepared. I ask you to be able to understand. When download restrictions are reached, an error screen appears. Re-download becomes more possible than the 12-hour back.
Q. Can automatic download software be used?
A. In TOKYO-HOT, since it becomes a server's burden and becomes the cause of a speed fall and an error, use of automatic download software is not recommended. Keep in mind that account may be deleted when too much load is applied to a server by incorrect operation of automatic download software. The server is your common property and we kindly request your understanding and cooperation.
Q. It is not attested even if it puts in a user name and a password.
A. Please fill in a user name and a password in half size.
Q. It is not attested although the user name and the password is correct.
A. Some onefs are setting PROXY as download software or round software. Please be recognized as illegal with a server, and account will be deleted automatically, do not do such use.
The loss of credit card / application / password
Q. I have loosed the user name / password / URL for members.
A. Please ask from support form. However, it cannot answer that an E-mail address is not in the database of CCBILL.
Q. I have loosed the user name / password / URL for members , also forget suitable e-mail either.
A. Please ask from Subscription Lookup of CCBILL. Any two of E-mail, Credit Card Number, and Subscription Number are inputted, and if input is right, your dealings list and details will be displayed.
Q. The screen of a member application and a token application is not displayed well.
A. This site is using the JAVA script. Please make it a setup using a JAVA script by IE6.0. It can check and set up by the tool of IE6.0, the Internet option, and detailed setup.
Q. If it is going to use user name same on a token application screen as the user name for members, it will become while in use and the application screen of a token will not advance.
A. The other member may has already used it. Please apply by the different user name.
Q. At the time of adding to holdings of a token, the message comes out which is mentioned "the error is occurred when creating user name. and please re-try" , and the application screen of a token does not advance.
A. Please apply by the different user name. Later please apply from the farm of member support with an old and new user name and the user name of the way to unify. We summarize a token to the user name of the way to unify.
Q. My card is not settled although it is effective.
A. The reason of the settlement-of-accounts propriety of a credit card is not to be entirely told to our side from a settlement-of-accounts company (CCBIIL) from a point of view which preserves a visitor's personal information. Therefore, even if we have been asked about why accounts not being settled and so on, we can not answer at all regrettably. Only we can suggest is that to try on two or more cards . Please ask CCBILL directly those who surely have a question. In CCBILL, the question about settlement of accounts is received by English from URL of the following. We kindly request your understanding and cooperation. CUSTOMER SERVICE FORM
Q. Are there any other settlement-of-accounts method except a credit card?
A. Regrettably, we allow to handling credit card only.
Q. Is it safe to use a credit card ?
A. It is a safe credit card transaction in a security server. Please apply in comfort.
Q. Can a member's cancellation be performed immediately?
A. It can do in the on-line form of member area, please feel easy. (Note: Please understand that the cancellation form will not be able to accept at all by e-mail.)
Q. Can it still access for member area after having cancellation of member ship ?
A. It can access during a remaining period. If it passes over a period, account will be deleted automatically.
Q. Access became impossible suddenly even having not canceled the member.
A. Please check the validity of a card. In the case of the validity over , please carry out member registration again .
Preservation of a file
Q. Can the downloaded file be written in DVD-R and etc. ?
A. It possible to write in. It is reproducible without any restriction with the PC which should have the license of the file .
Q. Can the downloaded file be saved at an external hard disk etc.?
A. It can save. It is reproducible without any restriction with the PC which should have the license of the file .
Q. Can it save at the hard disk of LAN connection?
A. It can save. It is reproducible without any restriction with the PC with the license of the file .
Q. The downloaded file has been made a mistake in and erased. Can it peruse, if it downloads again?
A. If it downloads again, it is reproducible for perusal and no restricting with the PC with the license of the file.
Q. All the downloaded files have been erased. Can it peruse, if it downloads again?
A. If it downloads again, it is reproducible for perusal and no restricting with the PC with the license of the file. However, it cannot download more than the limit per 24 hours, and 6.5GB. In this case, limit release is 12 hours after. Please download again from the 12-hour after. The re-download is not efficient(much time requested). Please save a file together at DVD media, a hard disk, etc.
Others
Q. Although user of Macintosh, can a wmv file with a license be perused?
A. Regrettably it does not use in MAC.
Q. Didn't the video and the photograph collection which are uncensored?
A. This site is managed based on the law of the California U.S. Of course, there are not any mosaic. Please refer and confirm with a sample.
Q. How much is the cost of taking-down new original video(insult video) ?
A. Although it cannot generally say, it is thought the cost at he least US$10,000 or more is required. In the case of a famous actress etc., work expense is higher and a production fee may come to be alike at a large sum.
Q. What is VBR 2 path(pass?) encoding?
A. It is an encoding system at the time of creating a file from a master tape. It takes n no less than 60 minutes', even if it uses a highly efficient machine for making it WMV by this system, it will take several hours. The underground special site is a single path, and it will spent one and half hours for 60 minutes product. It will be meaningless because it is not from master tape , so even if they use VBR 2 path(pass?) encoding , the original quality of image is bad .
  • Download the free latest "Windows Media Player".
  • Please confirm with sample before you purchase token that you can surely play clearly.
  • When you cannot understand how to view a sample, click 'How to view sample'.
  • If you have any problem or question, please click "FAQ".
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